Refund policy
WhimzyWatzItz Refund, Return & Cancellation Policy
Last updated: September 29, 2026
At WhimzyWatzItz, many of our products are custom-made, personalized, embroidered, printed, engraved, or otherwise created specifically for each customer. Please review your order carefully before submitting it.
CUSTOM & PERSONALIZED PRODUCTS
Because personalized and custom-made products are created specifically for each customer, custom orders are final sale once the cancellation period has passed or production has begun.
Custom products include, but are not limited to:
- Custom embroidery
- Personalized hats and apparel
- Printed apparel
- Laser-engraved products
- Personalized gifts
- Products featuring names, logos, photographs, artwork, custom colors, sizing, or customer-selected details
Customers are responsible for reviewing all spelling, names, dates, sizes, colors, artwork, personalization details, quantities, and other selections before placing an order.
WhimzyWatzItz cannot provide a refund, replacement, or remake for an error that was entered, submitted, or approved by the customer.
CANCELLATIONS
Orders may be canceled within 24 hours of purchase for a full refund, provided production has not already begun.
After 24 hours, custom orders generally cannot be canceled or refunded because design preparation, digitizing, material preparation, or production may already have started.
If a customer requests expedited production or approves production before the 24-hour period has ended, the order may become non-refundable once production begins.
ARTWORK & PROOF APPROVAL
When WhimzyWatzItz provides a proof, mockup, design preview, embroidery preview, or other approval request, the customer is responsible for carefully reviewing it before approval.
Once the customer approves the artwork or proof, WhimzyWatzItz is not responsible for customer-approved errors including, but not limited to:
- Incorrect spelling
- Incorrect names
- Incorrect dates
- Incorrect colors
- Incorrect placement
- Incorrect artwork supplied by the customer
- Other details approved by the customer
If WhimzyWatzItz produces an item differently from the approved design or order, we will work with the customer to correct the issue.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If an item arrives damaged, defective, or different from what was ordered or approved, the customer must contact WhimzyWatzItz within 7 days of delivery.
Contact:
whimzywatzitz@gmail.com
464-240-5980
Please include:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging when shipping damage is involved
If the problem was caused by WhimzyWatzItz, we will determine the appropriate resolution, which may include repair, replacement, remake, or refund.
CUSTOMER-SELECTED SIZES
Customers are responsible for selecting the correct size before ordering.
An item that matches the size selected by the customer is not considered defective solely because it does not fit as expected.
Customers should review any available sizing information before purchasing.
NON-PERSONALIZED PRODUCTS
Eligible products that are not personalized, customized, engraved, embroidered, printed to order, or otherwise made specifically for a customer may be returned within 14 days of delivery.
Returned products must be:
- Unworn
- Unwashed
- Unused
- Undamaged
- In original or like-new condition
Customers are responsible for return shipping costs unless the return is caused by an error by WhimzyWatzItz.
Customers may use a shipping carrier of their choice. When available, WhimzyWatzItz may also provide a lower-cost return shipping label option.
Original shipping charges are generally non-refundable unless the order was incorrect, defective, or damaged due to our error.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for entering and verifying the correct shipping address during checkout.
WhimzyWatzItz is not responsible for an order shipped to an incorrect address provided by the customer.
Customers should verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
If an address error is discovered, the customer should contact WhimzyWatzItz as soon as possible.
We cannot guarantee that an address can be changed once an order has entered production or shipment.
Additional shipping charges caused by an incorrect customer-provided address may be the customer's responsibility.
LOST OR DELAYED PACKAGES
Tracking information will be provided when available.
If tracking indicates that a shipment may be delayed or lost, please contact WhimzyWatzItz so we can assist with the shipping carrier's investigation or claim process.
If tracking shows that an order was delivered, additional investigation with the carrier may be required before a replacement or refund can be considered.
REFUNDS
Approved refunds will be issued to the original payment method.
The time required for a refund to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.
CONTACT
WhimzyWatzItz
whimzywatzitz@gmail.com
464-240-5980
Nothing in this policy limits any rights available to customers under applicable law.