Payment Disputes & Chargebacks

Last updated: October 1, 2026

Questions about a charge

If you do not recognize a charge or believe there is a problem with an order, please contact us at 464-240-5980 or whimzywatzitz@gmail.com. Include your order number, the date of purchase, and a description of the concern. Do not send full card numbers, security codes, passwords, or other payment credentials.

Our resolution process

We will review the order, payment, personalization details, any approvals, shipping records, and information you provide. When a refund, replacement, repair, or other resolution is appropriate, we will explain the next steps. Our Refund, Return & Cancellation Policy and Shipping & Handling Policy describe the usual order process.

Your bank and payment-provider rights

You may contact your card issuer or payment provider about a disputed or unauthorized charge. Contacting us first may help resolve a concern faster, but it is not a requirement for exercising your dispute rights. This policy does not waive, restrict, or replace any rights or deadlines under applicable law or your payment provider’s rules.

Responding to a dispute

If a dispute is opened, we may provide relevant order records to our payment processor or the financial institution handling the dispute. These may include the order confirmation, customer-selected details, correspondence, proof approvals, and tracking or delivery information. Personal information is handled under our Privacy Policy.

The card issuer or payment provider determines the dispute outcome under its own process. Please provide accurate information and follow its instructions. If we issue a refund while a dispute is pending, we will coordinate with the payment provider to avoid duplicate refunds. We do not charge a penalty merely because a customer exercises a legitimate dispute right.